Governance & Pricing

Three tiers. Full control. Zero surprises.

Governance is mandatory for all clients — it's what keeps your agents secure, monitored, and up to date 365 days a year. Choose the tier that fits your scale.

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How pricing works

Every cost, explained.

No black boxes. The theywork365 pricing model has four components — each with a clear purpose.

  • Environment Setup illustration

    Environment Setup

    One-time fee

    Configures Azure AI Foundry, Copilot Studio, and Agent Builder. Shared across all your agents.

  • Governance illustration

    Governance

    Annual subscription

    Mandatory for all clients. Covers monitoring, maintenance, model updates, and dashboard access.

  • Agent Consumption illustration

    Agent Consumption

    Per action

    Each agent has specific metrics agreed upfront. You pay only when the agent performs an action.

  • Minimum Commitment illustration

    Minimum Commitment

    Monthly floor

    A minimum monthly amount covers ongoing development. If you exceed it, you pay consumption only.

Governance tiers

Choose your tier.

All tiers include governance, monitoring, maintenance, and AI model updates. The difference is scale and service depth.

  • Business

    Start your AI journey

    For companies deploying their first agents and building the foundation for AI-driven processes.

    Up to 5 agents

    • Governance dashboard
    • Consumption metrics per agent
    • Minimum commitment threshold
    • Corrective maintenance
    • AI model updates
    • Email support
    Get started
  • Most popular

    Enterprise

    Scale across departments

    For organizations rolling out agents across multiple departments with advanced monitoring needs.

    Up to 20 agents

    • Everything in Business
    • Advanced analytics dashboard
    • Volume discounts on metrics
    • Multi-year pricing available
    • Shadow AI governance
    • Dedicated success manager
    Talk to sales

  • Premium

    Full AI workforce

    For enterprises running a full AI workforce across the organization with maximum flexibility.

    Unlimited agents

    • Everything in Enterprise
    • Unlimited agent deployments
    • Priority AI model access
    • Custom metric design
    • Source code access option
    • SLA-backed support
    Talk to sales

Multi-year contracts include progressive discounts. Volume caps on metrics apply — exceeding a threshold earns you a discount on that metric.

Add-on service

Data Platform setup

For agents to deliver real value, they need access to your real data. We support you in building a unified Data Platform — a secure layer connecting your structured and unstructured company data to your agents via MCP servers. This is a separate scoping and setup engagement, priced per project.

  • ERP, CRM, databases, SharePoint, Teams
  • Unstructured data: documents, emails, PDFs
  • Role-based access — agents see only what the user is authorized to see
  • MCP server architecture design and implementation

Pricing

Quoted per project

Depends on data sources, complexity, and existing integrations. Typically a one-time engagement.

Discuss your data platform
ROI Calculator

See what you'd actually pay.

Select an agent, set your expected volumes, and compare the theywork365 model against a traditional AI project.

Tickets resolved autonomously

€2 / ticket

KB articles created

€4 / article

Service desk alerts sent

€1 / alert
1 year2 years (-10%)3 years (-20%)

Comparison over 1 year

L1 IT Support Agent

Traditional model

Upfront development€35,000
Annual maintenance × 1€8,000
Total cost€43,000

theywork365 model

One-time setup€12,000
Governance (Business) × 1€8,400
Agent consumption × 1 yrs€4,650
Total cost€25,050

Total savings

€17,950

−42%

Monthly consumption: €388/mo · Annual: €4,650/yr

* Estimates are illustrative. Traditional model costs vary by project complexity. Actual consumption costs depend on real usage. Contact us for a tailored analysis.
FAQ

Common questions.

  • What happens if an agent performs fewer actions than the minimum commitment?

    The minimum commitment is a monthly floor — you pay it regardless of usage. It covers our ongoing development and monitoring costs. Think of it as a retainer for a specialist on call.

  • Can I add more agents after the initial setup?

    Yes. Once your environment is configured, adding new agents doesn't require a new setup fee. Each new agent goes through the design phase and gets its own metrics and pricing agreed upfront.

  • What does 'corrective maintenance' include?

    We fix any agent behavior that deviates from the agreed metrics or specifications. If an integration breaks or an AI model update changes agent behavior, we correct it at no extra cost.

  • What's included in AI model updates?

    When a new AI model version is available that improves performance, we update your agents. This includes testing the new model against your agreed metrics before deployment.

  • Is the multi-year discount applied to all components?

    Yes — the multi-year discount (up to 20% for 3 years) applies to the governance fee and metric consumption. The setup fee is one-time and not subject to multi-year pricing.

  • Can I access the source code of my agents?

    Source code access is available in the Premium tier. In Business and Enterprise, the agents are managed by us. All data always remains in your Microsoft 365 tenant.

Ready to get started?

Talk to our team. We'll help you pick the right tier and scope your first agent.

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